Southern Cross Apartments FAQs

Browse the Southern Cross Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check In:     2:00pm

Check Out:   10:00am

Q: Do you require a security bond upon check-in?


Q: Is after hours check-in available?

Yes.  Keys are left in a safe outside the front door.  Code is given once we know if guest will be late.

Q: Can I have a late check-out?

Yes.  Late check out until 12noon and a $35/fee

Q: When do I have to pay a deposit?

Deposit to be paid at booking.

Q: What are the reception hours?

Monday - Friday:  8:30am to 4:30pm

Saturday & Public Holidays: 8:30am - 12:30pm

Sunday: CLOSED

Q: Can I book theme park tickets at reception?


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Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Yes, WIFI is FREE.

Q: Is there car parking available?

We provide free on-site undercover secure parking to all guests (1 car space per 1 apartment). The car park clearance is 2.1 m.

Q: Is all linen provided?

Yes linen is provided

Q: How often are the rooms serviced?

Rooms are serviced after 9 days.

Q: Is the pool heated?

Yes, the pool is heated to 28 degrees

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Location FAQ's

General information about our location.

Q: How close is Surfers Paradise & Broadbeach?

About 20 minutes from Surfers and 15 minutes from broadbeach.

Q: Are there shops or restaurants nearby?

Yes a five minute walk to Burleigh Heads boutique shops, restaurants and facilities.

Q: Is there public transport nearby?

Yes there is a bus line close by.

Q: What local attractions are in the area?

Burleigh Head National Park, Currumbin Wildlife Sanctuary, Fleays Wildlife Conservation Park, Tallebudgera Creek.

Q: Where can I buy groceries locally?

Grocery store is around a 10 minutes walk.

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