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Southern Cross Burleigh Heads

Covid-19 Information

Southern Cross Beachfront Holiday Apartments is closely monitoring the Australian/State Government statements regarding COVID-19 and following guidelines from their health departments.

The wellbeing of our guests and staff are of paramount importance. Staff and Guests are advised that if they have any symptoms potentially consistent with COVID-19, the health advice is that they should see the doctor and stay home.

Our COVID19 Cancellation Policy – 7 Days Prior to Arrival
In response to changing marketplace conditions, Southern Cross Apartments is committed to ensuring our customers experience flexibility during these challenging times. Southern Cross Apartments is implementing the following policy to provide peace of mind when booking with us:

For guests who book directly with Southern Cross Apartment on our website,, the following policy will apply.

For guests with existing and new reservations for any future arrival date, if Federal / State Government travel bans are introduced for the period of your travel, this will be determined 7 days prior to your arrival to Burleigh Heads and you cannot travel from your home state or to Queensland you will be able to postpone your booking or receive a full refund. Please note that any changes to existing reservations will be subject to availability and any rate differences.

For the most up to date information on The Queensland Government declared hotspots, please click here:

Southern Cross Beachfront Holiday Apartments Commitment to Cleanliness

At Southern Cross Apartments we take our standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and staff. Daily, we are working to ensure that we meet the latest guidance on hygiene and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to apartments and common area cleaning procedures. Specific steps include:

Staff Health, Safety and Knowledge: Staffs’ own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we are supporting them:

Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.

Ongoing Training: In addition to training on housekeeping and hygiene protocols, staff are also completing enhanced COVID-19 awareness training.

Cleaning Products and Protocols: We use cleaning products and protocols which are effective against viruses, including:

Apartments: We use cleaning and disinfecting protocols to clean apartments after guests depart and before the next guest arrives, with particular attention paid to high-touch items.

Common Areas: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms, room keys and on other high-touch areas.


James St. Burleigh Medical Centre

Located in: FriendlyCare Pharmacy Burleigh Heads. Address: 4 James St, Burleigh Heads QLD 4220. Phone: 5601 0460

Sunday           –      Closed
Monday          –      8:30am–5pm
Tuesday          –      8:30am–5pm
Wednesday   –      8:30am–5pm
Thursday        –      8:30am–5pm
Friday              –      8:30am–5pm
Saturday         –      Closed

Burleigh Heads Medical Centre

Location: 47 West Burleigh Road, Burleigh Heads. Phone: 5535 1844

Sunday           –      Closed
Monday          –      8am–6pm
Tuesday          –      8am–6pm
Wednesday   –      8am–6pm
Thursday        –      8am–6pm
Friday              –      8am–6pm
Saturday         –      8am–1pm

Miami Family Medical Centre

Address: 1922 Gold Coast Hwy, Miami QLD 4220. Phone: (07) 5535 1033

Sunday           –      Closed
Monday          –      8am–5pm
Tuesday          –      8am–5pm
Wednesday   –      8am–5pm
Thursday        –      8am–5pm
Friday              –      8am–5pm
Saturday         –      8am–12pm

Mermaid Central Medical Clinic

Location: 2431 Gold Coast Hwy, Mermaid Beach. Phone: 5575 2444

Sunday           –      8am-2pm
Monday          –      7am–6:30pm
Tuesday          –      7am–6:30pm
Wednesday   –      7am–6:30pm
Thursday        –      7am–6:30pm
Friday              –      7am–6:30pm
Saturday         –      8am–2pm

Robina Bulk Billing Medical Centre

Address: shop1/100 Cheltenham Dr, Robina QLD 4226

Sunday           –      Closed
Monday          –      7:30am-6pm
Tuesday          –      8am–5pm
Wednesday   –      8am–6pm
Thursday        –      8am–7pm
Friday              –      7:30am–6pm
Saturday         –      Closed